Privacy Policy

Undermain Theatre values its customers and respects their privacy. We collect customer information in an effort to improve your theater experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties.


This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, you can always contact Undermain Theatre customer service in any of three ways:

send us an email:
call us at 214-747-1424; or
write to us at

Undermain Theatre
PO Box 140193
Dallas, TX 75214

If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may revise your choices about how we collect and use your information at any time.

What kind of information does Undermain Theatre collect?
We collect information such as name, phone numbers, and e-mail and postal addresses when you register or order tickets at our web site.

How does Undermain Theatre use my information?
When you buy tickets or register with Undermain Theatre, we use this information to process your request and send you an email confirmation. We may also contact you via phone, postal mail or e-mail if we have other questions regarding your order.

We may also use your e-mail and postal address to send you information about our products, services and promotions and to help us learn more about your fabric preferences.

In addition, we may use information about your product interests and purchases to help improve our site design and your online experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings.

From time to time, Undermain Theatre e-mails updates and promotions to our customers. Our anti-spam policy is consistent with all federal regulations. If you believe you have received e-mail in error or would like to be removed from any future e-mail campaigns, please click remove@Undermain Theatre. This link will be present with all e-mail announcements.

Does Undermain share my information with third parties?
Should we offer contests and promotions, with or without a marketing partner, you may be required to provide certain personal information in order to participate. In these cases, we will give you the choice not to receive e-mail messages or other communications from us regarding our products, services, contests, and promotions. In this case, however, Undermain Theatre may still need to contact you, for example, to notify winners and to fulfill promotional obligations.

In the unlikely event of a sale of some or all of our business, Undermain Theatre will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

Undermain Theatre reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Undermain Theatre, its affiliates, and others.

How do I change my information?
To change your information online, simply e-mail us at We will edit and/or change your personal information as instructed. You can also ask us to update your information by calling 214-747-1424 or writing us at Undermain Theatre, 3100 Main Street # 16., Dallas, TX 75226. Please be sure to include your e-mail address and full name. Please note that any requests to update, change or delete your personal information may take up to 10 days for your e-mail request and 2-3 weeks to process your postal mail request.

How do I exercise my choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or our affiliated representatives, or if you do not want us to use your information, please let us know by contacting us at Please be sure to include your full name and the e-mail address you used when you registered with us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request, and 2-3 weeks to process your postal mail request, during which period you may continue to receive communications from Undermain Theatre.

Please also note that when you purchase tickets from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your request.

What are cookies?
How does Undermain Theatre use cookies on its site? A cookie is a small data file that websites often store on your computer’s hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you’ve visited. We use cookies but do not store personally identifiable information in your cookie.

You can refuse cookies by turning them off in your web browser. If you turn off cookies, you will not be recognized as a registered user and therefore, you will not be able to access your account information, purchase from our website or track a pending order.

For our customers using Internet Explorer 6.0
If you are shopping on Undermain Theatre using Internet Explorer 6.0 and are having difficulty accessing the site, please check the privacy settings in your web browser and set them to “Medium.” If you do not wish to change your privacy settings to “Medium” and you are currently using the “Medium High” or “High” settings, you may choose to override your current cookie handling practices for individual sites that you specify. As always, you can place your order by phone at 1-800-774-7788.

To change your privacy settings to “Medium”:
Select “Internet Options” from the “Tools” Menu. Click the “Privacy” Tab. Set the Privacy Slider to “Medium.” Click “OK.”

To override your current cookie handling practices for individual sites:
Select “Internet Options” from the “Tools” Menu. Click on the “Edit” button in the “Override Cookie Handling for Individual Websites” section. This will open the “Per Site Privacy Actions” dialogue box. Type “www.Undermain” and “” in the “Address of Website” box. Click the “Allow” button. Click the “OK” button, then close the “Per Site Privacy Actions” dialogue box. Click the “OK” button to close the “Internet Options” dialogue box and apply your changes.

Is my information secure?
Protecting your order information is important to us. Your online requests and personal information is stored on a secure server with limited access.

What about links to other websites and services?
The Undermain Theatre websites may contain links to other websites. Undermain Theatre does not control the privacy policies or practices of these websites. You should review those policies before providing any personal information. Undermain Theatre is not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.

Effective April 2007.